Answers to frequently asked questions by customers

When buying in our store, you have the option to return the goods free of charge within 30 days from the date of purchase!

In the event of a complaint, you can also take advantage of the free return within the period specified in the product warranty period.

Free return of goods
If the ordered product for some reasons turned out to be wrong, you can use free return of goods within 30 days of purchase!

In the event of a complaint, you also have the right to a free return within the period specified in the warranty period of the product.

All you need to do is complete a simple return form in 4 simple steps.

You will send the parcel at any time in the InPost parcel locker!

How to take advantage of the free return of goods?

1. Fill out the product return form
2. Wait for verification. Usually it takes us less than an hour!
3. Send the package. After accepting the application, you will receive a return code, with which you will send the parcel at any parcel locker.
4. Wait for your money back. You will receive a refund within 7 days, which we will inform you about by e-mail.

Other shipping method?

1. Make a statement. Download one of the forms below, fill it in and send it to us sklep@filarzdrowie.pl - it is important to clearly indicate your data and the order number to which the return relates in the message.
   • return_form
   • complaint
2. Send the goods. Send the parcel to the following address: HF, Mieszka I 80, 71-011 Szczecin, +48 690 142 615. Remember to include the proof of purchase in the package.
3. Wait for a reply. We will contact you as soon as possible. From the receipt of the goods, we have 14 days to process your request

What goods cannot be returned?

• sealed goods that are not suitable for return for reasons of health protection or
  for hygiene reasons, the packaging of which was opened after delivery (e.g. medicinal products, supplements, wet wipes)

If you have received incorrectly completed products, please let us know by one of the 3 methods:

• using the chat window at the bottom of the page.
• by e-mail: sklep@filarzdrowie.pl
• by phone: +48 690 142 615

We will try to solve the problem as soon as possible.

If the ordered product stopped working before the warranty expires, you are entitled to a complaint.

In the event of a complaint, you can use the free InPost return within the period specified in the product warranty period.

All you need to do is complete the intuitive return form, following 4 simple steps.

You will send the parcel at any time in the InPost parcel locker!

How to take advantage of the free return of goods?

1. Fill out the product return form
2. Wait for verification. Usually it takes us less than an hour!
3. Send the package. After accepting the application, you will receive a return code, with which you will send the parcel at any parcel locker.
4. Wait for your money back. You will receive a refund within 7 days, which we will inform you about by e-mail.

Other shipping method?

1. Make a statement. Download one of the forms below, fill it in and send it to us sklep@filarzdrowie.pl - it is important to clearly indicate your data and the order number to which the return relates in the message.
   • return_form
   • complaint
2. Send the goods. Send the parcel to the following address: HF, Mieszka I 80, 71-011 Szczecin, +48 690 142 615. Remember to include the proof of purchase in the package.
3. Wait for a reply. We will contact you as soon as possible. From the receipt of the goods, we have 14 days to process your request.

If you provided incorrect data in the order form, report the problem as soon as possible using one of the three methods:

• using the chat window at the bottom of the page.
• by e-mail: sklep@filarzdrowie.pl
• by phone: +48 690 142 615

We will try to make changes as soon as possible.